Customer Help

We’re here to make your beauty experience seamless, empowering, and luxurious—from start to finish.

💭 Frequently Asked Questions

What is Velourè Lux?
Velourè Lux is more than beauty—it’s an experience. We curate must-have makeup and skincare tools that empower you to glow boldly and softly all at once.

Where do you ship from?
We ship from trusted fulfillment centers in the U.S. and overseas, depending on the product.

How long does shipping take?
Shipping typically takes 5–12 business days. You’ll get a tracking number as soon as your order is on the way.

Can I cancel or change my order?
We begin processing orders right away, so changes are not always possible. Please reach out to us within 2 hours of placing your order at support@velourelux.com.

My item arrived damaged. What now?
We’re so sorry! Please email us a photo of the item and your order number within 3 days of receiving it. We’ll make it right.

📦 Shipping Policy

Processing Time:
Orders are processed within 1–3 business days.

Shipping Time:
U.S. Orders: 5–12 business days
International Orders: 7–20 business days

Tracking:
Once shipped, you’ll receive a tracking number by email.

Delays:
Shipping may take longer during holidays or sales. We appreciate your patience!

🔁 Returns & Refunds

We want you to love every part of your Velourè Lux order.

Returns:
Due to the nature of our beauty products and hygiene safety, we do not accept returns unless the item is defective or damaged.

Received the wrong or damaged item?
Email support@velourelux.com within 3 days of delivery. Include your order number and clear photos of the issue.

Refunds:
If approved, refunds will be processed back to your original payment method within 5–7 business days.